♦An invoice in PDF format will be sent to you via email once an auction has ended notifying you of what you have won. Each invoice will provide information pertaining to pick up days and times. Invoices are also accessible via your bidder profile, click here to see how.
♦If you would like to pay for your items in cash, please call our office at 805-535-4485. We will need your bidder number. Bidders cannot go back and forth between payment methods. If you do not specify that you will be paying cash at the time of pickup, your card will be charged online once the auction is over.
♦Items that are not picked up within the specified time frame will be considered ABANDONED. These items will get relisted. No credits/refunds will be given for abandoned items. The abandonment date is provided in the auction details section as well as on your invoice.
♦Pick up days are Wednesdays from 1:00PM-4:00PM, Thursdays & Fridays from 8:30AM-4:00PM, and Saturdays from 8:30AM-12:00PM (small items/no wholesale orders on Saturdays). Dates and times are provided on the invoice of your winning items.
♦If there is an issue with an item you have won, contact us IMMEDIATELY. We give bidders 3 days to let us know if there is an issue with an item.
♦Do not base bidding off of the pictures provided. The same image may be used for different lot numbers for efficiency purposes or we may not be able to find the correct stock image. We try to our best to find the most accurate one. Please base your bid off of the description provided. If you have any questions, please feel free to contact us or come to our viewings on Fridays.
♦If you would like to preview items prior to the closing of the auction, we have viewings on Fridays from 9AM-3PM. Please give our office a call to set up a time so we have someone available to assist you. Please have the item numbers of the items you would like to view ready at the time of your arrival.
♦You must come with a vehicle that can safely transport your furniture, and you must bring rope and padding or other packing material.
♦For heavy items such as vanities, couches, sheds, etc., please bring a MINIMUM of 2 people with you to pick up! If there isn’t appropriate help, we may have to turn bidders away until the appropriate help arrives.
♦If you participate in Resale, please complete this Resale Certificate Form. We will also need a copy of your Seller’s Permit. You will NOT be considered as tax exempt if form is submitted after an auction has ended. Please upload both documents to your bidder profile. Documents will be verified through CA State website prior to approval. Please note the premium does not get waived if tax-exempt.
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