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When an auction is in the process of closing, we have enabled a feature where only live (“open”) items are visible to bidders. Not a fan? You can easily personalize your viewing experience. To start, you do not have to be logged into your account for these features to be used. Please visit our tutorial on how to customize your viewing experience.

Yes! We have viewings on Fridays from 9AM-3PM. We appreciate if bidders call us prior to arriving so that we can have someone available to assist you. Please come prepared with the item numbers you would like to view.

The premium you see on your invoice is 10% of the bid total. The premium is in place for administrative and labor fees. Those that are tax-exempt are not exempt from the premium.

Bidders are allowed 2 abandoned auctions. An abandoned auction is one that was not picked up and/or not paid for within the specified time frame. If a bidder has a minimum of 2 abandoned auctions, the account will be blocked and placed on a 6 month probation. Once the probation has been fulfilled, bidders can contact us via phone or email in order to have their account reviewed and reinstated. The abandonment date for an auction is provided on your invoice and in the details section for an auction.

Please call our office at 805-535-4485 in order to book an appointment. Please refer to your invoice and auction details for pick-up dates, times, and abandonment date as well. We will be asking you for your bidder number and the auction number(s). Your bidder number is a 4 digit number located on the top left hand corner of your invoice next to your name. The auction number is also a 4 digit number located in the center of your invoice highlighted in a teal color where it states “Thank you for participating in General Auction 1234.” For Buy-It-Now purchases, just mention it is a Buy-It-Now.
Unfortunately, bidders do not have the option to delete prior bids. All bids placed on our site are final. Our wholesale auction and general auction sell items in quantities greater than one as well so please make sure to review all bids before submitting them. Don’t forget to add decimal points!

If you wish to unsubscribe from our emails, please login to your bidder profile, select the “Communications” Heading, and uncheck the box stating “Subscribe to Email Alerts”